Footfalls Privacy & Cookies Policy
Footfalls will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with GDPR and any other relevant data protection legislation.
Personal Information We Collect
We collect only the personal information we require to effectively respond to your requests for our tours and to enable you to use the resources available on our website. This personal information includes, but is not limited to, your name, company name, physical address, email address, phone number(s) and any other information that itself can identify or, when tied to the above information, may identify you as a specific individual.
Email Marketing – Device Information We Collect
When you visit our website, you can sign up for our email marketing newsletter. This is done via an opt-in email system where you specifically give us permission to send you email marketing newsletters with info on what’s happening at Footfalls and get special offers and promotions. To provide you with the appropriate level of service, we may also collect information about your computer, including your IP address, operating system and browser type for system administration purposes. When you open an email newsletter we have sent to you, our software gives us details such as the number of times you have read the email and the links you have clicked. Tracking is only used on marketing emails (e-news, e-zines, newsletters) and not in conjunction with any other type of email communications with Footfalls staff. You have the right to unsubscribe from our emails at any time, by phoning, emailing, visiting our website to update your preferences or clicking ‘unsubscribe’ at the footer of one of our emails.
How We Use & Share Your Personal Information
If a visitor contacts Footfalls with a general enquiry, we may require you to provide us with personal information such as your contact details so that we can appropriately address your needs. We use other information we hold about you for the following general purposes: to supply you with the services you request; to give you booking confirmations and updates; to manage your account, including issuing invoices and providing booking notifications; to communicate with you; to respond to any questions and comments; to follow up on our customer service, if necessary; to gain feedback on our services, and website; to tackle disputes, collect payments due, or resolve outstanding issues; to prevent potentially prohibited or illegal activities.
If you enter into correspondence with us regarding a booking, enquiry or complaint, we may also keep records of that correspondence.
In addition to the circumstances described above, we may disclose your information if required to do so by law, court order, as requested by other government or law enforcement authorities, or in the good faith belief that disclosure is otherwise necessary or advisable, including (without limitation) when we have reason to believe that disclosing the information is necessary to identify, contact or bring legal action against someone who may be causing interference with our rights or properties, whether intentionally or otherwise, or when anyone else could be harmed by such activities.
We want to make it as simple as possible for you to enjoy the tours we offer through our website. One way we do this is by emailing you with information we believe will be of interest to you about specific promotions we run. For example, if you have tried to make a booking with us, we may send you a follow up email.
Social Media Services
You can choose to access certain third party social media websites and services, e.g. Facebook, through our site. When you do so, you will be sharing information with those sites. This information will be governed by their Privacy Policies, which may include that they might share relevant information with us. These websites and services may allow you to personalise your privacy settings to control the use of your data. Please refer to the relevant provider policies for more information.
External Links and Social Plug-Ins
Cookies cannot and will not be used by us to uncover any additional personal information from your computer that you have not previously and voluntarily given us. The majority of web browsers will allow you to disable the cookies you don’t want should you wish to opt out of using them on our site. Please be aware that changing your cookie settings will affect all websites you visit unless you specify otherwise. Disabling cookies may also affect your browsing experience as some website functionalities, such as booking, will cease to work without them.
Third Party Cookies
Footfalls’ website uses third-party embedded content from external providers such as Facebook, YouTube, Instagram and Google. Cookies may be put in place by these sites in order for this content to function, however these cookies are not managed by Footfalls and data collected from them may be stored outside the EEA.
You can find out more about our third parties privacy policies by reading their Privacy Policies:
Google and YouTube: https://www.google.com/intl/en/policies/privacy
Footfalls uses Google Analytics to analyse its website’s performance. The information Google Analytics gathers using our website’s cookies generates generic reports about the use of our website.
Google Web Fonts
For uniform representation of fonts, this website may use web fonts provided by Google. When you open a page, your browser loads the required web fonts into your browser cache to display texts and fonts correctly.
For this purpose your browser has to establish a direct connection to Google servers. Google thus becomes aware that our web page was accessed via your IP address. The use of Google Web fonts is done in the interest of a uniform and attractive presentation of our website. This constitutes a justified interest pursuant to Art. 6 (1) (f) DSGVO.
If your browser does not support web fonts, a standard font is used by your computer.
This site uses the Google Maps map service via an API. It is operated by Google Inc., 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA.
To use Google Maps, it is necessary to save your IP address. This information is generally transmitted to a Google server in the USA and stored there. The provider of this site has no influence on this data transfer.
The use of Google Maps is in the interest of making our website appealing and to facilitate the location of places specified by us on the website. This constitutes a justified interest pursuant to Art. 6 (1) (f) DSGVO.
Further information about handling user data, can be found in the data protection declaration of Google at https://www.google.de/intl/de/policies/privacy/.
Footfalls Walking Holidays Ltd.
Phone: 0404 45152
Last Updated: December 2020